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Shipping & Handling
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. We attempt to ship all in-stock products within 2 days of order however a good portion of the mats featured will be manufactured upon order. Customers should expect a 2-5 week ship date with 3-5 business days for delivery.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In the event that the merchandise is oversize or is heavy in weight it may be shipped Freight. If merchandise is shipped via Freight to a residence rather than a business there will be an additional $40 charge for residential deliveries. This charge will be the responsibility of the customer to pay. In addition, items may be shipped directly from the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not
responsible for damage caused by the freight carrier.
Returns
Manufacturers Defects. If a product appears to have a manufactures defect, contact our Customer Service department for instructions. Do not return products to us without first calling to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. For questions about returning merchandise contact our Customer Service and ask for our Return Department.
The return of non-defective merchandise, when authorized, may incur 15% re-stocking fee, at our discretion. (Custom orders are not returnable.)
No packages will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment.
Once a return is authorized by our return department you should: 1. Return the item to the address given to you by our return department. 2. Write the Return Authorization Number clearly on the box or package. 3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return.
We can refund shipping costs only if the return is a result of our error. Your are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Warranty
Equipment sold is guaranteed for a period of 2 years from the date of invoice against faulty manufacturing and defects in materials. The seller's sole obligation uner this warranty shall be to repair, at its option, replace, at its expense, any defective part or parts. Material claimed defective must be returned PREPAID to us for examination. Breakage caused by extreme usage will not be covered as it does not constitute defective material or faulty workmanship.
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